FAQS
PICKUP AND DELIVERY OPTIONS
What is the cutoff time for next day delivery?
A: Orders for next day delivery must be placed by 12pm the day prior to delivery.
What is the minimum order amount for delivery?
A: Our minimum order amount for delivery is $20.
Can I pick up my order?
A: Yes, we offer pickup options for customers. You can select pickup at checkout and collect your order from our designated pickup location.
What are the pickup hours?
A: Pickup hours are typically between 11am - 6pm. Please ensure to collect your order within the specified timeframe.
How do I schedule a pickup time?
A: Once your order is confirmed, we will provide you with details on the pickup location and available pickup times.
What areas do you deliver to, and what are the associated fees?
A: We currently offer delivery within a 30km radius from our location in Kotara. Here's a breakdown of our delivery fees based on distance:
- Within 5km radius from Kotara: Free delivery for orders with a minimum purchase of $20.
- 5km to 10km radius from Kotara: $17 delivery fee.
- 10km to 15km radius from Kotara: $26 delivery fee.
- 15km to 20km radius from Kotara: $34 delivery fee.
- 20km to 25km radius from Kotara: $42 delivery fee.
- 25km to 30km radius from Kotara: $51 delivery fee.
Please note that delivery fees may vary depending on the size of the order and other factors. For more information or to inquire about delivery to specific areas, please don't hesitate to contact us.
DIETARY REQUIREMENTS
Allergens and Sensitivities
Please note that most of our products contain allergens such as gluten, dairy, nuts, and eggs. We recommend that individuals with food sensitivities or allergies exercise caution and review the ingredient list carefully before consumption. If you have specific dietary concerns, please don't hesitate to reach out to us for more information or assistance. Your well-being is our priority, and we're here to help make your dessert experience enjoyable and worry-free.
Are your desserts suitable for individuals with specific dietary needs?
A: While our desserts may not cater to specific dietary requirements such as gluten-free, vegan, or dairy-free, we encourage customers to review the ingredients listed for each dessert to determine suitability. For further information or inquiries about nutritional information, please feel free to contact us via the contact form or email.
CATERING
Can I place a catering order for events or special occasions?
A: Absolutely! We offer catering services for a variety of events, including corporate meetings, parties, weddings, and more. Whether you need a selection of cookies, brownies, cheesecakes, or other sweeet treats, we've got you covered. Simply reach out to us via our contact form, email or phone to discuss your catering needs, and we'll work with you to create a delicious and memorable dessert spread for your event. Please note that advanced notice may be required for large or custom orders.
Can my café become a stockist for Sweeet Tooth products?
A: Absolutely! We'd love to partner with your café to offer our delicious treats to your customers. Simply reach out to us via contact form, email or phone to express your interest in becoming a stockist, and we'll provide you with all the necessary information and pricing details. Our range of cookies, brownies, cheesecakes, and other desserts are sure to be a hit with your customers, adding a sweeet touch to your café's menu. Let's work together to bring some sweeetness to your café!